Shipping policy

Shipping Policy

Last updated: August 22, 2026

At Truck Access Plus, we work to get your order to you as quickly and reliably as possible.

Many of our products ship directly from the manufacturer or one of our authorized distribution partners. This helps us offer a larger selection and often reduces unnecessary handling and transit time.

Order Processing

Most orders begin processing shortly after they are placed.

Processing time may vary depending on:

  • Product availability

  • Manufacturer or distributor inventory

  • Vehicle fitment verification

  • Payment authorization

  • Product size or shipping method

  • Special-order or made-to-order requirements

Some orders may ship the same day or next business day, while others may require additional processing time.

Orders placed on weekends or holidays generally begin processing on the next business day.

Direct-from-Manufacturer Shipping

A large portion of Truck Access Plus orders ship directly from the manufacturer, distributor, or fulfillment partner.

Because of this:

  • Packages may show the manufacturer's or distributor's name.

  • Items from the same order may ship separately.

  • Products may arrive on different days.

  • Tracking information may be issued separately for each shipment.

  • Delivery carriers may vary by product and fulfillment location.

Your purchase is still through Truck Access Plus, and our team remains your point of contact if you need assistance.

Shipping Rates

Available shipping methods and charges are displayed during checkout whenever possible.

Shipping rates may be based on:

  • Product size and weight

  • Delivery address

  • Shipping method

  • Manufacturer or distributor location

  • Freight requirements

  • Promotional shipping offers

  • Product-specific shipping programs

Some products may qualify for Free Shipping.

Free Shipping applies only when specifically shown on the product, promotion, or during checkout.

Free Shipping

When a product qualifies for Free Shipping, Truck Access Plus will select an appropriate standard shipping method.

Free Shipping generally applies to eligible deliveries within the contiguous United States unless otherwise stated.

Expedited shipping, freight delivery, remote-area surcharges, special handling, and certain oversized products may not qualify.

Free Shipping has no cash value and cannot be applied toward expedited or alternative shipping services.

Estimated Delivery Dates

Any shipping or delivery date shown on our website, checkout, order confirmation, or tracking information is an estimate.

We work hard to provide accurate estimates, but delivery dates are not guaranteed unless Truck Access Plus specifically provides a written delivery guarantee.

Delays may occur because of:

  • Manufacturer processing

  • Supplier inventory changes

  • Carrier delays

  • Weather

  • Freight scheduling

  • Holidays

  • Peak shipping periods

  • Incorrect or incomplete delivery information

  • Supply-chain interruptions

  • Events outside our reasonable control

Truck Access Plus is not responsible for carrier or supplier delays that occur after an order has been properly processed and shipped, but we will assist customers in resolving delivery issues whenever possible.

Tracking

Tracking information is provided when it becomes available.

Because many orders ship directly from manufacturers and distributors, tracking information may not appear immediately after an order is placed.

Some suppliers provide tracking only after the carrier physically scans the shipment.

Orders containing multiple products may have multiple tracking numbers.

Split Shipments

Products in the same order may ship from different warehouses or manufacturers.

You may therefore receive:

  • Multiple packages

  • Multiple tracking numbers

  • Different delivery dates

You will not be charged additional shipping solely because Truck Access Plus or a supplier chooses to divide an order into multiple shipments, unless a separate shipping arrangement was requested by the customer.

Freight & Oversized Products

Large or heavy products may require LTL freight or specialized delivery.

Examples may include certain:

  • Bumpers

  • Running boards

  • Truck caps

  • Rooftop tents

  • Large cargo systems

  • Oversized accessories

Freight deliveries may require:

  • A valid phone number

  • A delivery appointment

  • Someone to be present to receive the shipment

  • Access for a large delivery truck

Additional charges may apply for services such as:

  • Residential delivery

  • Liftgate service

  • Limited-access delivery

  • Inside delivery

  • Redelivery

  • Address changes after shipment

  • Storage caused by an unavailable recipient

When possible, these charges will be disclosed before shipment.

Inspect Freight Deliveries

Please inspect freight shipments before accepting delivery whenever reasonably possible.

If you notice visible damage:

  1. Photograph the shipment and packaging.

  2. Note the damage on the carrier's delivery receipt.

  3. Refuse severely damaged shipments when appropriate.

  4. Contact Truck Access Plus promptly.

Do not discard damaged products, packaging, pallets, or shipping materials until you receive instructions from Truck Access Plus.

Failure to document visible freight damage at delivery may affect the carrier's ability to approve a damage claim.

Shipping Damage

If a parcel shipment arrives damaged, contact Truck Access Plus as soon as possible.

Please keep:

  • The product

  • Original packaging

  • Shipping labels

  • Packing materials

We may request photographs or other documentation so we can work with the carrier, manufacturer, or distributor.

Do not install a visibly damaged product before contacting us.

Incorrect Products

If you receive a product different from what you ordered, contact Truck Access Plus before installing or returning it.

We will verify the order and provide instructions for replacement or return when appropriate.

Do not ship merchandise directly back to a manufacturer or distributor without authorization.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify your:

  • Street address

  • Apartment or suite number

  • City

  • State

  • ZIP code

  • Telephone number

before completing checkout.

Additional shipping charges caused by an incorrect customer-provided address, refused delivery, missed freight appointment, or requested address change after shipment may be the customer's responsibility.

Contact us immediately if you notice an address error.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

Address Changes After Shipment

Once an order has shipped, address changes may not be possible.

Carriers or suppliers may charge fees for:

  • Address corrections

  • Package intercepts

  • Freight rerouting

  • Redelivery

When these charges result from a customer-requested change or incorrect information provided at checkout, they may be passed through to the customer.

Refused Deliveries

Please contact Truck Access Plus before refusing a shipment unless it is clearly damaged or we instruct you to refuse it.

A shipment refused for reasons other than documented damage or a Truck Access Plus error may be treated as a customer return.

Applicable:

  • Return freight

  • Original shipping

  • Carrier fees

  • Supplier restocking fees

may be deducted from the refund when permitted under our Refund Policy.

Lost Packages

If tracking shows unusual delay or a package appears lost, contact us and we will assist with the carrier investigation.

A carrier investigation may be required before a replacement or refund can be approved.

If tracking shows a shipment as delivered but you cannot locate it, please:

  • Check around the delivery location.

  • Ask household members, employees, or neighbors.

  • Check with your property manager or receiving department.

  • Contact the carrier when appropriate.

  • Notify Truck Access Plus promptly.

We will assist with the available carrier claim process.

Signature Requirements

Certain high-value, oversized, freight, or manufacturer-direct shipments may require a signature at delivery.

Signature requirements may be added by Truck Access Plus, the manufacturer, distributor, payment provider, or carrier for security purposes.

Alaska, Hawaii, U.S. Territories & International Shipping

Shipping availability and charges outside the contiguous United States vary by product.

Additional shipping costs may apply to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • U.S. territories

  • APO/FPO addresses

  • International destinations

Some manufacturers or distributors may not ship certain products to these locations.

Customers are responsible for any applicable duties, import taxes, customs charges, brokerage fees, or similar governmental charges for international orders unless specifically stated otherwise.

P.O. Boxes

Some products cannot be shipped to a P.O. Box.

Large, high-value, freight, and manufacturer-direct shipments generally require a physical street address.

If a P.O. Box cannot be used, we will contact you for an alternate delivery address.

Expedited Shipping

Expedited shipping may be available for certain products.

An expedited shipping charge relates to the carrier service after the product ships and does not necessarily shorten manufacturer or warehouse processing time.

If timing is critical, contact Truck Access Plus before placing your order so we can help verify product availability and shipping options.

Special-Order & Made-to-Order Products

Special-order, custom, painted, manufactured-to-order, or vehicle-specific products may require additional production time.

Any estimated production or ship date is subject to manufacturer schedules and availability.

These products may also have special cancellation and return restrictions described in our Refund Policy.

Local Pickup

Local pickup may be offered for eligible products at participating Truck Access Plus locations.

Availability will depend on product inventory and fulfillment location.

An online product showing available inventory does not necessarily mean it is immediately available for pickup.

Please wait for confirmation that your order is ready before traveling to the store.

Order Cancellations

Contact Truck Access Plus as soon as possible if you need to cancel an order.

Because many orders are transmitted directly to manufacturers or distributors shortly after purchase, we cannot guarantee cancellation once fulfillment has begun.

If an order has already shipped, it may need to be handled as a return under our Refund Policy.

Custom and special-order items may become non-cancelable once processing or production begins.

Returns

Shipping-related returns are governed by our Refund Policy.

Please contact Truck Access Plus before sending any product back.

Because many products ship directly from suppliers, the correct return address may be different from the original shipping address.

Unauthorized returns may be refused or delayed.

Questions About Shipping?

If you need assistance with availability, delivery timing, tracking, freight delivery, or a shipping problem, contact us.

Truck Access Plus
925 N McQueen Rd, Suite 107
Gilbert, Arizona 85233
United States

Phone: 602-273-9284
Email: mario@truckaccessplus.com
Online Store: shop.truckaccessplus.com