Refund policy

 

30-Day Hassle-Free Returns

At Truck Access Plus, we want you to feel confident ordering truck accessories online. If something isn’t right, contact us and we’ll help you find the best solution.

Most eligible products may be returned within 30 days of delivery, subject to the guidelines below.

Easy Returns

To be eligible for a return, the product should be:

  • New and unused

  • Not installed

  • Not drilled, cut, painted, modified, or assembled

  • In its original packaging

  • Complete with all hardware, instructions, accessories, and components

Please contact Truck Access Plus before sending anything back. We’ll provide the correct return instructions and, when required, a Return Authorization.

Because many of our products ship directly from the manufacturer or distribution center, the correct return location may be different from the address that originally shipped your order.

Changed Your Mind or Ordered the Wrong Product?

No problem. Eligible products may still be returned within 30 days.

For returns that are not the result of an error, defect, damage, or confirmed fitment issue:

  • Return shipping is generally the customer's responsibility.

  • Original shipping, expedited shipping, and freight charges are non-refundable.

  • A manufacturer or supplier restocking fee may apply to certain products.

If a restocking fee applies, we’ll let you know before you send the product back.

We do not automatically charge a restocking fee on every return.

If We Made a Mistake, We'll Make It Right

If you receive:

  • The wrong product

  • An incorrect part number

  • A product damaged in shipping

  • A product with a verified manufacturing defect

  • An eligible product that Truck Access Plus specifically confirmed would fit your vehicle but does not

contact us before installing or modifying the product.

When the issue is confirmed to be the responsibility of Truck Access Plus, the supplier, manufacturer, or carrier, we will work with you on the appropriate replacement, return, or refund and will cover authorized return shipping when applicable.

Truck Access Plus Fitment Promise

For products identified as vehicle-specific, please enter accurate Year, Make, Model, configuration, and bed length information when ordering.

When Truck Access Plus specifically confirms that an eligible product fits the vehicle information you provided and that product does not fit as represented, contact us before installation or modification.

We’ll work with you to get the correct product or arrange an approved return.

The Fitment Promise does not apply when:

  • Incorrect or incomplete vehicle information was provided

  • The vehicle has modifications that affect fitment

  • The product has already been drilled, cut, modified, damaged, or improperly installed

  • The manufacturer identifies additional fitment requirements that were not selected or disclosed at the time of purchase

Installed or Modified Products

Please inspect and test-fit your product before permanently installing it whenever possible.

Products generally cannot be returned after they have been:

  • Installed

  • Drilled

  • Cut

  • Painted

  • Modified

  • Altered

  • Damaged

  • Used in a way that prevents resale as new

If you believe there is a defect or fitment problem, contact us before making modifications or continuing installation.

We will always review legitimate warranty, defect, or fitment concerns even when a standard return is not available.

Freight & Oversized Products

Some large products require truck freight or specialized delivery.

Freight and oversized products are generally not returnable for buyer's remorse or change-of-mind returns because of the high cost and special handling involved.

We will assist with an appropriate resolution when:

  • The wrong product was shipped

  • The shipment was damaged in transit

  • There is a verified manufacturing defect

  • Truck Access Plus confirmed an eligible product would fit and it does not

Please inspect freight shipments upon delivery.

If there is visible shipping damage, take photos and notify us as soon as possible. If the shipment is severely damaged, refuse delivery when appropriate.

Special-Order & Custom Products

The following products may be final sale or non-returnable:

  • Custom-made products

  • Custom-painted products

  • Made-to-order products

  • Special-order products

  • Products manufactured specifically for your vehicle or order

  • Products clearly identified as Final Sale or Non-Returnable

When practical, we will identify these restrictions before the order is finalized.

Manufacturer & Supplier Returns

Truck Access Plus works with leading truck-accessory manufacturers and distributors, and many orders ship directly from them.

Some manufacturers have product-specific return requirements, restocking fees, or return restrictions.

When those requirements apply to your return, Truck Access Plus will explain them before authorizing the return.

Please do not send a product directly back to a manufacturer or supplier without authorization from Truck Access Plus. Unauthorized returns can be delayed, refused, or lost.

Refunds

Once an authorized return is received and inspected, we will process the approved refund.

Refunds are normally issued to the original payment method.

Depending on your bank or card issuer, it may take additional time for the credit to appear after the refund is processed.

Unless the return resulted from our error or another approved exception, the following are generally non-refundable:

  • Original shipping charges

  • Expedited shipping charges

  • Freight charges

  • Installation labor

  • Removal labor

  • Other services already performed

Any disclosed manufacturer restocking fee may also be deducted from the refund.

Damaged Shipments

If your order arrives damaged:

  1. Keep the product and packaging.

  2. Take photos of the product, packaging, shipping label, and visible damage.

  3. Contact Truck Access Plus promptly.

  4. Do not install or discard the product until we provide instructions.

We’ll work with the carrier and supplier to resolve the issue.

Warranty Claims

Manufacturer warranties are separate from our 30-day return policy.

If a product develops a defect after the return period, it may still be covered by the manufacturer's warranty.

Truck Access Plus will be happy to assist with warranty information and, when appropriate, help coordinate the warranty process.

Manufacturer warranty terms ultimately determine warranty eligibility and coverage.

Cancellations

Need to cancel an order? Contact us as soon as possible.

We’ll make every effort to stop the order before it ships.

Because many orders are transmitted directly to manufacturers and distribution centers for fast fulfillment, an order may not be cancelable once processing, production, or shipment has begun.

Special-order and custom products may become non-cancelable once the supplier begins processing the order.

Start a Return

Before returning anything, please contact Truck Access Plus.

Have the following information available:

  • Order number

  • Customer name

  • Product or part number

  • Vehicle Year, Make, Model, and configuration when applicable

  • Reason for the return

  • Photos if the product is damaged, defective, incorrect, or has a fitment concern

We’ll review the request and provide the appropriate return instructions.

Truck Access Plus
30-Day Hassle-Free Returns • Fitment Support • Real People Ready to Help